FAQ

Don't worry. Our qualified staff is here for you. For an identification of the correct spare part you have to know some basic information, which our operator will ask you for.

What you need to fill and how the system will work with the information?

Don't warry. We can solve almost each your problem.

Většinu původních účtů jsme importovali do nového prostředí. Bohužel v novém systému je zcela odlišný způsob přihlašování, proto byl všem původním uživatelům zaslán e-mail s instrukcemi, jak se přihlásit.  

If you register in our e-shop you can gain several advantages. The biggest one is quicker solving of your order and access to the history of your orders in our e-shop.

Yes, we are ready to buy any new spare parts which you already do not need and you cannot use them.

Our e-shop is for all visitors. It is designed for both, individuals and organizations. Each customer is important  for us. We do not feel any difference.

You receive all information about the state of your order to your e-mail address which you stated during registration.

Immediately when the ordered goods is removed from the warehouse and picked up by the forwarder (e.g. DPD), the information email is sent to your e-mail address which you stated during your registration. In this e-mail you can find the link to the on-line system of tracking of your consignment.